Delivery & Returns

Once an order has been placed and payment cleared depending on the goods ordered delivery is usually within 7 working days, providing the material is in stock.

On pallet orders the Seller will contact the Buyer to agree a date for delivery, however, delivery times cannot be guaranteed.

All pallet orders will be delivered on a large lorry with a tail lift and pump truck so it is important that any restricted access details and non hard standing surfaces (ie. gravel drives) are advised prior to delivery. The load will be placed, at the driver's discretion, to the nearest safest point to the property; this may be on the drive or pavement. The delivery driver cannot help handle the goods, so please arrange for somebody to help or oversee the offload.

Delivery for basins will usually be made by a courier service.  A signature will be required for on delivery of the item(s).  Notification will be sent by e-mail to the buyer confirming the date of delivery.

Most nationwide deliveries are between the hours of 9.00 am and 5.00 pm, Monday to Friday.

For all deliveries the Buyer needs to ensure that a responsible person will be available on the site to inspect the goods and sign the delivery note.

All orders must be examined on delivery and any damages/shortages must be noted on the delivery note and handed back to the driver.  Damaged goods will then be replaced as a soon as possible and are subject to stock availability.  Any damages not notified at the time of delivery must be reported to us within 48 hours.  Photographic evidence and a description of events at delivery must be submitted in order for us to evaluate any claim.

If the goods are not delivered on the agreed date as a result of you not complying with your obligations under these terms, the driver will retain the goods and you will be responsible for any re-delivery or storage charges.

Customers who require delivery to the Scottish Isles, Channel Isles, Isle of Man, Isle of Wight, Northern Ireland and Republic of Ireland must contact the seller to confirm exact delivery costs.  The seller cannot process any orders to these areas until a personal delivery quote has been given.